Returns & Exchanges - eJaib

Returns & Exchanges

You can easily return a product on eJaib. Returning a product will not even cost you a penny on eJaib. You can return every product with-in 1-2 days after the delivery of the product. All you have to do is you need to contact us on our numbers provided and after the verification of your product replacement we will arrange a pick-up for you to pick the package up from your given address and time Or you to drop-off your product to the nearest TCS center and rest would be handeled by us. But there are some certain conditions on which you can return a product that has been delivered by us!

Conditions for a Return/Exchange:

Condition# 1: (Return)

  • If you don't like the product quality.
Note: (If you don't like the delivered product and you want to return it then you can return it by contacting us on our number with-in 24 hours. No products would be returned if you have contacted after 24 hours.)

Condition# 2: (Exchange)

  • If the product that has been delivered to you is already damaged or broken somehow.
  • If the product that has been delivered to you was not the same you ordered or expected.

  • Note: (If you meet this condition then you have to contact us on our numbers with-in 2 days.)

    Condition# 3: (Exchange)

    • The delivered product does not match the size you ordered on eJaib.
    • The delivered product does not of the same color you ordered.
    • Note: (If you meet this condition then you have to contact us on our numbers with-in 2 days.)

      How to return a product:

      Step#1

      Before exchange of product, please confirm that you meet above conditions then you can call us on our numbers provided to let us confirm about your change of product.

      Step#2

      After the contact, pack the delivered package and then drop-off the package to the nearest TCS or we will arrange a pick-up for you whatever discussed on call.

      Time for replacement:

      Time actually depends on the type of the location. If you are in a city where TCS service is quickly available then it would take less than 6 days to change the package. Otherwise it would take less than 15 days to exchange a package. So, the replace time would be between 5-15 days as discussed.

      Furthermore, you can contact us directly for any complaints and queries, we would love to hear you! :)